No Benefit Can Come From This
(A very common occurrence at music/guitar stores, is people buying guitar strings for prison-style tattoo guns. While not illegal, it is stupid, and can be dangerous.)
Customer: “Hey man, I need an F string.”
Me: “E,A,D,G,B,E… there isn’t such a thing as an F string.”
Customer: “Oh, I need… uhm… the smallest one.”
Me: “Is it for tattooing?”
Customer: “Yeah.”
Me: “Man, it’s not illegal, but steel strings can contain residual nickel content from manufacturing. If the person you use it on is allergic to nickel—which is common—they will have a horrible reaction. Go to a smoke shop; they have needles there.”
(The customer leaves for 20 minutes, and then comes back in.)
Customer: “I need that string.”
(I direct him to the counter where strings are sold. My coworker rings him up. He leaves again without the string. I speak to my coworker.)
Me: “What happened?”
Coworker: “The card the customer presented for the $0.85 transaction was declined.”
(A few minutes pass. An angry young woman storms in.)
Woman: “I demand to see the manager! My boyfriend used my state benefits card to try and buy a guitar string!”
(I can guess what has happened. The state had to freeze her benefits card, since it was used to try and buy something other than food.)
Woman: “You froze my card; how the f*** am I supposed to buy milk for my d*** baby?”
Manager: “Ma’am, we don’t have the authority to freeze your card.”
Woman: “My boyfriend used it here, and you declined him! Now my f****** card won’t work at all!”
Manager: “Again, we can’t freeze your card. The state probably flagged it for misuse.”
Woman: “I can’t even buy f****** gas to get home, because I need f****** milk for my d*** baby! How am I going to f****** get home?”
Manager: “That’s not our responsibility, and I have to ask you to stop cursing in front of my other customers.”
(The woman immediately turns demure.)
Woman: “I’m sorry; I just can’t afford gas and milk.”
Manager: “But the guitar string was a necessity?”
Woman: “No, I guess not.”
(She leaves. I almost wanted to feel sorry for her, but it was impossible, given her terrible attitude and misuse of the system.)
Question of the Week
Have you ever served a bad customer who got what they deserved?