No Age Limit On Doing… That  

, , , , | Right | January 20, 2020

Me: “Thanks for calling [Company]. This is [My Name]; how can I help you?”

Caller: “I’m an extremely elderly woman, and I’m having trouble placing an order on your new website.”

Me: “I’d be happy to place that order for you over the phone. Could I please get your email address to bring up your account?”

(All the customers for this particular company need to register accounts, which are linked to an email.)

Caller: “I don’t have one. I’m too old; I don’t do computers. I have my kids do that stuff for me.”

Me: “I do need to bring up your account. Is it listed under one of your kids’ emails, perhaps?”

Caller: “Well, I actually do have an email address, but I hate giving it out.”

Me: *thinking she’s afraid of scams* “I can assure you, the only thing I’ll be using it for is to locate your account. It’ll be okay to tell us, and after the order, I’ll clear my screen.”

Caller: “Well, it’s [Caller]lovesto[vulgar word for intercourse]@[email].”

Me: *spends the rest of the call struggling not to lose it laughing*

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