Nine-Dumb-Dumb
(I am the after-hours emergency line representative for a property management company. We essentially handle things that are association responsibility and will cost the association money, not the homeowner.)
Homeowner: “I think someone is breaking into my house!”
Me: “Did you call the police?”
Homeowner: “No, why would I do that?”
Me: “Because we don’t offer security service. We only dispatch people out for things like plumbing emergencies, or broken sprinklers.”
Homeowner: “What do I do?”
Me: “Call 911.”
Homeowner: “Can you do it for me?”
Me: “Ma’am, 911 tracks the location of the caller. If you feel threatened, you need to call 911 right now.”
Homeowner: “God-d***-it, what the h*** do I pay monthly dues for?” *hangs up*
Question of the Week
Have you ever served a bad customer who got what they deserved?
