Nine-Dum-Dum
(Upon answering the 911 line, I immediately prompt the caller to give me the address of the emergency where units are to respond out to. I’ve gotten the address and callback number, and have found out that a young girl is having a sudden onset of blindness and lethargy. The ambulance has been dispatched, and is en-route, and I’m trying to give post dispatch instructions when I hear loud noises, yelling, and what sounds like a car horn in the background.)
Me: “Ma’am, I need you to tell me what’s happening right now. What is that noise I’m hearing?”
Caller: “Oh, that’s my mom. She’s honking the horn at the other drivers.”
Me: “What other drivers? I thought you said you were with the patient?”
Caller: “I am. We’re driving to the hospital.”
Me: *trying not to sound exasperated* “Then why did you call for an ambulance to be dispatched to [Address]?”
Caller: “Oh…”
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Question of the Week
Have you ever served a bad customer who got what they deserved?