Next Time May We Suggest Simple Air
I work at a small coffee shop. On this particular day, we are quite busy and have a steady line of customers. My coworker and I are working quickly to make drinks when a middle-aged woman cuts the line.
Customer: “Excuse me, but I want to return this hot chocolate that I purchased!”
We sell a container of our hot chocolate mix that is 100% cacao with no added sugar.
Coworker: “Okay, we can return that for you, but could you please wait in line?”
Customer: *Scoffs* “I don’t have time for that! I was told that this hot chocolate was sugar-free, but it has 500 calories!”
Coworker: “Yes, ma’am, it is sugar-free.”
Customer: “No, it’s not! It says it has 500 calories!”
Coworker: “Sugar-free does not mean calorie-free.”
Customer: “But it has 500 calories! I want to return it.”
Coworker: “And we can help with that, but we are very busy at the moment and you need to wait in line.”
Customer: “I don’t have time for that!” *Storms off*
Me: *To my coworker* “Does she not understand what calories are?”
Question of the Week
Have you ever served a bad customer who got what they deserved?