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The Voice Of Reason Says It’s Time To Find New Bosses

, , , , | Working | CREDIT: Walkerg2011 | May 20, 2022

I have worked in retention, first-party collections, and accounts receivable for a rural Internet provider for seven years now. I consistently get 100s on quality assurance calls. They even use my calls as training material. However, I have a unique voice. Customers tell me all the time I should do radio, be an announcer, or should be a game show host. It isn’t just me on the phone; this is me in casual conversation, as well.

Today, however, I get a call from my manager telling me she has a sensitive matter she needs to discuss with me. One of the owners of the company advised her that he doesn’t think that my voice jives with the view the company wants to project of itself. As I said, we’re a rural Internet company. Our clientele is basically lower -to middle-class rural folks in Texas. He told her to tell me I need to change my voice but didn’t give any specifics.

I asked if it was my tone. No, apparently, it’s great because I’m upbeat and show a willingness to help. Is it my talking speed? No, my speed tends to match the customers’. Maybe my cadence? “I don’t know,” but it needs to change, apparently.

I have been here for seven years, and only now does it become a problem. I am furious. I am absolutely livid. I am also mildly embarrassed, because I know I’m different. I shouldn’t be embarrassed, but it’s hard not to feel this way. I was already planning to abandon the ship, but it seems the timetable has been sped up. After dealing with horrible callers, incompetent rotating management, inconceivable rule changes, and an overall poor experience, this is just the straw that broke the camel’s back.

Give Me A Loan Or I’ll Leave You Alone

, , , | Working | CREDIT: Amza1 | May 20, 2022

I’m currently trying to buy a house, and I was given the loan agreement with the fee sheet and all that. They were overpriced by around $6,000 more than all their competitors.

I originally was dealing with one guy who was nice, but it turned out that he was not the one that did the loans. It was another guy who was the biggest jerk. I didn’t like him from the first time I spoke to him. He asked me for a number to call for my employment.

I wanted to know who specifically he was going to call so I could give him the right number.

Me: “Who are you going to call?”

Loan Guy: “Whoever picks up the phone.”

Yeah, no s***.

He wanted me to pay him $9,000 cash in a lending fee upfront.

Most places add it on to the loan so you pay it over the life of the loan, and it only adds about $20 to your monthly payment, which makes a lot more sense than having to pay this one guy $9,000 cash plus another $11,000 to his company for paperwork and stuff.

I called him about the fees, and that wasn’t even the one I was questioning. I was questioning a $200 CREDIT REPORT.

Me: “Credit reports are usually around $30, at most $80. I’m not going to pay $200 for a credit report.”

Loan Guy: “Yeah, it could be $30, it could be $80, or it could be $200. I don’t know, so I have to estimate high.”

Me: “I’m not going to sign something that says I agree to pay $200 for a credit report.”

Loan Guy: *Scoffing* “Don’t sign it, then.”

Obviously, I’m not signing it, and that’s why I’m calling you because if I don’t sign it we can’t do the loan. So, I just said:

Me: “Okay.”

And we got off the phone.

I immediately started getting calls from the owner of the place, who was the original person I dealt with.

Owner: “Oh, my God, what happened?! I was next to him and heard the whole thing. No, no, he didn’t mean it like that!”

I heard [Loan Guy] in the background trying to explain himself.

I ended up getting another guy with another company to deal with my loan within minutes of getting off the phone with the first company. He is wonderful and sweet and nothing like [Loan Guy], and I love it. AND I don’t have to pay him $9,000 upfront!

The other place is still harassing me because I dropped the deal with them and they’re begging me to sign the papers. They now owe me my $5,000 deposit, and I can’t wait to send them the cancellation of contract and have them give it back to me.

Tempted To Literally Give Money To The Child To Make Them Stop

, , , , , | Right | May 20, 2022

I am a fellow customer in a big box store when the sound of a child shatters my peaceful shopping experience.

Child: *Loudly* “I want a game!”

Father: “Do you have any money?”

Child: “No!”

Silence.

Child: *Demanding* “Buy me a game!”

Father: “Do you have any money?”

Child: “No!”

Silence.

Child: *Yelling now* “BUY ME A GAME!”

Father: “Do you have any money?”

Child: “No! STOP SAYING THAT!”

Silence.

Child: “I WANT A GAME! BUY ME A GAME!”

Father: “Do you have any money?”

Child: “STOP SAYING THAT! I WANT A GAME!”

Now, repeat this scenario, at high volume, in a high-pitched, demanding scream… every few seconds.

You can well imagine how the store emptied of people, in that area as the two parents went about their shopping. Neither of them told the child “no” or told him to use his indoor voice. He was simply allowed to lather, rinse, and repeat for the entire time.

Breaking Up Is Hard To Do, But Easier When People Care

, , , , , , | Working | May 20, 2022

I’m at work. Our office is right across the street from a national chain drugstore. We often run over there for snacks. Usually, one person goes with a list and everyone else reimburses them when they come back.

A couple of days ago, the guy I was in love with dumped me on my birthday, so I am in a horrible mood. I told a couple of female coworkers who asked why I was so quiet. One of my male coworkers was walking by at that moment. He mostly keeps to himself at work, as our department is majority female.

About two hours later, I see him going from desk to desk. He stops at mine.

Coworker: “Hey, I’m doing the snack run today. Want anything?”

Me: “Um… something with caffeine in it. A soda or coffee would work.”

Coworker: “Gotcha.”

He leaves and returns about twenty minutes later with everyone’s food and drinks. He hands me a bottled flavored coffee from an internationally known chain.

Me: “Thanks! This is great. How much do I owe you?”

Coworker: “Oh, don’t worry about it.”

Me: “No, no. These are usually about $4, right?”

I pull out my wallet.

Coworker: “Put that away. It’s on me. Breakups suck.”

It was a small gesture, but it helped my mood a lot that day.

Multiple Mail Fails

, , , | Right | May 20, 2022

I used to work at a company that processed mail for other companies. Whenever a customer sent in a letter or form to one of those companies that were our clients, it was actually sent to our office. This included promotional mail which people returned for whatever reason.

Some of our clients did so much promotion through mailings that some potential customers made very clear how fed up they were with it. This included many swear words written on the envelopes, but it also sometimes included filling the envelopes with some weird stuff in the hopes of getting back at them, not realising that the effect would be limited to the people processing the mail, even if those had been working for the client company directly.

The most innocent examples were the ones attaching a brick or a piece of wood to the envelope, the idea being that the client company now had to pay the postage for that, as if that would really harm them.

Others went to more weird and disgusting measures. There were envelopes filled with nude pictures cut out from some cheap dirty magazines, envelopes that felt like an adult toy was stuffed in there, envelopes filled with itching powder, or envelopes filled with gravel. Why people thought this would really shock a big business is beyond me, but who cares.

The worst cases in the end weren’t even the envelopes filled with the indecent stuff or even actual garbage (like a package that felt like it just contained a pair of old shoes). The worst were the anthrax hoaxes some dissatisfied customers pulled off. It happened about three times during my time there. Every time, it turned out to be innocent, but not before some special experts from the police arrived to make this conclusion. Until that time, the room where it happened would have to be closed off.

In the end, it had resulted in a policy that every suspect envelope was to be thrown out without opening. Therefore, the attempts at revenge actually backfired since the return wouldn’t be processed. Given the frights or distress that they sometimes created, I can’t feel sorry for those people.

During those years, my wife and I visited a friend, and one of the “physical spammer” companies once was brought up in conversation.

Friend: “Well, if you want to make them stop, just send the envelope back with a brick attached to it.”

My Wife: “I used to think that too, until [My Name] had to stay locked in his office a few times due to anthrax hoaxes. It’s not funny at all.