Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

All of our stories, starting with the newest!

And I Thought I Was A Baby About Splinters

, , | Healthy | May 21, 2022

A patient calls into the doctor’s office where I work.

Patient: “I have an appointment in a couple of hours, but I was wondering… can you write me a doctor’s note for [three days ago]?”

Me: “I see that your appointment is for a small splinter in your hand. Is it infected?”

Patient: “No. But I called off work three days ago for it, and I’m about to lose my job if I don’t get a doctor’s note! So you have to give me one!”

Me: “You called off work three days before your appointment?”

Patient: “My hand was in major pain and I thought it was fractured!”

I was unable to write her the doctor’s note she was requesting, and she screamed at me over it.

It was just a small splinter, not even infected at all. And it’s not like she’d called to make the appointment three days before and couldn’t be seen until today. Apparently, it was MY issue that she called off three days early and was about to lose her job over it.

Behind Every Wrong Customer Is A Long-Suffering Wife, Part 2

, , , , , , | Right | May 20, 2022

I work in the ticket windows at a major theme park. A guest comes to my window with a boy of about six in tow.

Guest: *Pointing to the boy* “We forgot this one’s annual pass. Can we get a new copy?”

Me: “Of course, what’s the name on the pass?”

Guest: “David Smith.”

Since the pass is for someone clearly too young to have an ID to match it to, I search for the name “David Smith” and establish that I have the correct pass by verifying the phone number and email address on file. I’m given the correct information, so I finish the process and print a new pass.

Me: *Handing the new pass directly to the boy* “Here you go, kiddo! Maybe have Dad help you keep closer track of it this time, okay?”

He looks at his pass, and then he looks like he’s about to cry.

Boy: “But my name is Wyatt.”

Guest: “Why did you reprint David’s pass?”

Me: “Because you said the pass you needed belonged to David Smith.”

Guest: “No, David Smith paid for it. But the pass is for Wyatt Jones. So why did you reprint David’s?”

Me: “Because I didn’t ask you who paid for it. I asked whose pass it was.”

I start the process over, searching for and verifying the correct pass this time.

Guest: “There’s a difference?”

Me: “Well, unless Wyatt paid for his own annual pass, yes, there is a massive difference.”

Guest: “But I pointed to Wyatt when we forgot his pass. Shouldn’t you have known to look for his pass?”

Me: “How?”

Guest: “How what?”

Me: “How would I have known to look for Wyatt’s pass when the only name you gave me was David?”

He opens and closes his mouth several times. I seem to have stumped him. His wife, however, turns out to be just out of my sight and she understands exactly where he went wrong. She tells him so in ways I only wish I could while being on the clock. I hand him Wyatt’s pass.

Me: “Here is the pass you actually needed. Please make sure to give David his new pass before he visits again and explain to him why the one he has no longer works. Have a nice day.”

He looked like he wanted to say something, but his wife moved him along with an apologetic glance, still giving him grief.

Related:
Behind Every Wrong Customer Is A Long-Suffering Wife

A “One” Fell Off And All For “One”

, , , | Right | May 20, 2022

We have large plastic price numbers above pallets of groceries. A 1 fell off the $11.88 price for paper towels, so it’s now showing $1.88. A customer appears to buy a couple. She asks me to price check her other items. When I get to the towels showing $11.88, she protests that the price on the wall is $1.88. She has even taken a picture.

Me: “I’m sorry, that’s a mistake. One of the ones fell off.”

Customer: “That’s false advertising! You should honor what you show!”

When I explained more, she asked to talk to my manager.

I went to get her, chuckling at the thought that anyone could be so narrow-minded.

I swear I could see my manager’s brain lag while I explained the situation. When we got back, the customer was gone, leaving her packs of towels. According to another customer, she left cursing the store for lying to her.

I hope she’s doing well.

We Really Hope He’s Not The Groom

, , , , | Right Romantic | May 20, 2022

Customer: “I’d like to place an order for a wedding.”

I wait. He gives no further information.

Then, his eyes go unfocused, looking through me, as though he is trying to remember something, and he starts muttering:

Customer: “Now, when’s the wedding, when’s the wedding, when is the wedding?”

It goes on for about thirty seconds, so I laugh and say:

Me: “You know, to anyone else, it might look like you were asking me when the wedding is!”

Customer: “I am!”

The Voice Of Reason Says It’s Time To Find New Bosses

, , , , | Working | CREDIT: Walkerg2011 | May 20, 2022

I have worked in retention, first-party collections, and accounts receivable for a rural Internet provider for seven years now. I consistently get 100s on quality assurance calls. They even use my calls as training material. However, I have a unique voice. Customers tell me all the time I should do radio, be an announcer, or should be a game show host. It isn’t just me on the phone; this is me in casual conversation, as well.

Today, however, I get a call from my manager telling me she has a sensitive matter she needs to discuss with me. One of the owners of the company advised her that he doesn’t think that my voice jives with the view the company wants to project of itself. As I said, we’re a rural Internet company. Our clientele is basically lower -to middle-class rural folks in Texas. He told her to tell me I need to change my voice but didn’t give any specifics.

I asked if it was my tone. No, apparently, it’s great because I’m upbeat and show a willingness to help. Is it my talking speed? No, my speed tends to match the customers’. Maybe my cadence? “I don’t know,” but it needs to change, apparently.

I have been here for seven years, and only now does it become a problem. I am furious. I am absolutely livid. I am also mildly embarrassed, because I know I’m different. I shouldn’t be embarrassed, but it’s hard not to feel this way. I was already planning to abandon the ship, but it seems the timetable has been sped up. After dealing with horrible callers, incompetent rotating management, inconceivable rule changes, and an overall poor experience, this is just the straw that broke the camel’s back.