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Totally Estúpido! Part 19

, , , , , | Right | May 7, 2021

I work for a large national retail chain. Some of our PIN pads will swap into the Spanish language when asking for a PIN.

Customer: “It says, ‘Introduce tu PIN.’”

She pronounces this intentionally poorly.

Me: “Yes, we know; it’s a glitch where they switch into Spanish.”

Customer: “I’m not f****** Spanish!”

Me: *Seizing an opportunity to call her out* “No, but the two ladies behind you are; perhaps you can ask them for help.”

Related:
Totally Estúpido! Part 18
Totally Estúpido! Part 17
Totally Estúpido! Part 16
Totally Estúpido! Part 15
Totally Estúpido! Part 14

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The Lucky Last Slice

, , , , , | Working | May 7, 2021

I’m eating a pizza with a friend. When there’s only one slice left, I notice a hair baked into the crust. I go to complain.

Me: “There’s a hair baked into this pizza. I’d like a discount on our bill, please.”

Clerk: “I can get you another pizza.”

Me: “We just ate the entire pizza before we realized it was unsanitary. I don’t want another pizza; I’d like a discount.”

Clerk: “All I can offer you is another pizza.”

I take the hair in my fingers and lift. The entire slice rises. I hold it, dangling in the air by the hair for several seconds.

Clerk: “I’ll get you a discount.”

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Crime Doesn’t Pay, Especially When You Gloat

, , , , | Legal | May 7, 2021

I’m a senior staff member. On Saturday evening, the store where I work had about £70 worth of jewellery stolen. The individual was savvy and did it off camera so we only have a few details, and they describe most of our typical customers. As such, we are a bit stuck.

On Monday evening, one of the college-age workers comes in, phone in hand, and as though she’s on a mission.

Me: “You okay, [College Girl]?”

College Girl: “Are [Management People] in?”

Me: “No, I’m acting supervisor until 4:00 pm. Why?”

College Girl: “I got the thief admitting it on camera!”

It turned out it was her friend’s friend, who bragged about stealing the jewellery in front of the college girl, who happened to be filming at the time.

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Stop! In The Name Of Shrubbery!

, , , , , | Legal | May 7, 2021

For several years, my dad worked as an inspector for the state transportation department, traveling the state to make sure roads were properly maintained.

On one of his trips, my dad got into a minor accident on a city street and was charged with running a stop sign. His boss was, naturally, extremely upset with my dad, until my dad presented his dashcam footage; the stop sign my dad had run was completely blocked by a bush.

Our state has a law that all road signs must be clearly visible from a certain distance, and this stop sign was in violation of that law. My dad’s boss sent another employee to the city for an inspection. That employee found several other instances where road signs were obstructed from view, and my dad’s boss had a field day issuing the citations to the city.

When my dad went back to the city for his court appearance, he told the judge what he did for a living and what role he had played in the entire thing. The judge waived all charges and invited my dad to spend some time in town and “make sure the city engineering office had cleared everything up to his satisfaction.”

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Raising Their Voice About The Invoice

, , , , | Right | May 7, 2021

A customer orders an item online to pick up at the pharmacy and chooses to pay by invoice. The item is delivered to the pharmacy, and the customer comes in.

Customer: “I don’t want this item anymore.”

I happen to work that day, so I give her her money back. 

A while later, the customer receives the invoice and pays for the item. She then goes back to the pharmacy to get the invoice refunded. Again, I’m the one working.

Me: “I can’t refund the invoice, since I already gave you money back and that it would be a ‘double refund.’ You can’t get the money back twice.”

She doesn’t understand. In her mind she’s right, and she gets upset. I give her the number for customer service, hoping they can make her understand. I can’t help but wonder if I’m wrong and she really should get her money back.

A few weeks later, I get an email from someone working in our head office, wanting to know what this is all about. I send an email back explaining what’s happened. They then send me another email, saying that I did the right thing. I haven’t heard anything since then, but I have a feeling this customer isn’t going to give up that easily. We’ll see what happens.

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