Raising The Bar By Going Up A Few Bars
I bartend at an extremely large bar in an extremely large restaurant. We usually ran with three bartenders (two regular bartenders and one on “service bar” to make the servers’ table’s drinks) on a Saturday night. There are close to fifty seats at the bar.
Tonight, we were packed. All the seats are taken, and there are guests standing at the bar. The other bartender had split for quite some time to check on a food order in the kitchen, leaving me with fifty-plus customers for over ten minutes, but I was doing it. I was on fire, taking drink orders, food orders, and slamming out drinks with attentiveness, although it was obviously stressful.
Three dudes come up, I put napkins down, greet them, and tell them:
Me: “I’ll be with you shortly.”
In a proficient tornado, I finish the immediate customers before them who had ordered before the guys showed up, finish making their drinks, putting their food order in, etc.
I spin around to the guys, who have waited no more than two minutes.
Me: “Sorry for the wait, what would you like to drink?”
The guy in the middle looks annoyed and says loudly and angrily:
Customer: “Oh, now you’re ready for us?!”
I should add that I’m extremely affable, friendly, and quick to smile, all of which they had received to this point. My face drops, and I ROAR at him:
Me: “YES! NOW I’M READY FOR YOU!”
His buddies immediately laugh at him and hide their faces with menus. He retorts:
Customer: “Oh, you can’t handle how busy it is?”
I roar back:
Me: “It IS busy, and I AM handling it! Extremely f****** well. Can I make you a drink?!”
They ordered, his buddies snickered some more, no complaint to the manager, and they tipped well.
