(Note: My boss only purchased this particular pizza shop about four years ago. I am answering a phone call at the beginning of my shift.)
Me: “Thank you for calling [shop name]. Will this be for pick-up or delivery?”
Customer: “Uh, is this the NEW [shop name]?”
Me: “Yes, the current owner purchased this restaurant about four years ago.”
Customer: “Oh, okay. Uh…can I get a delivery?”
Me: “Sure! What’s your address?”
Customer: “Yeah, I just want two large pies and a dime bag.”
Me: *taken aback* “Um…excuse me?”
Customer: “Two large pies and a dime bag.”
Me: “I’m sorry, sir…a dime bag?!”
Customer: “Can’t I get a dime bag with my delivery?”
Me: “No, absolutely not. We only sell food here…no dime bags!”
Customer: “Oh, okay then.”
(He proceeds to give me his contact information for two large pies. After the call ends, I bring the order into the kitchen. However, before I have a chance to even hand the slip to the cook, the phone rings again.)
Me: “Thank you for calling [shop name]. Will this be for pick-up or delivery?””
Same Customer: “Uh, yeah, I wanna cancel my order for two large pizzas.”
Me: “Okay, so you want to cancel the two pizzas, correct?”
Same Customer: “Yeah. Unless I can get a dime bag with them, that is.”
Me: “No, you still can’t get a dime bag.”
Same Customer: “Oh, okay. Yeah, cancel the order…”
(I found out later that 15 years ago, a previous owner used to run a little “side operation” for quite some time before the police caught on and sent him to jail.)