(My local grocery store is in a neighborhood with a lot of children, and right next to a primary school, so there’s a lot of kids going there on their own. I end up in line behind two boys, around 10 years old. They are counting their money.)

Boy #1: “I think we’re short.”

Boy #2: “It’ll be fine. We can get it for less; I’ve done it before.”

Cashier: *to the boys* “That’ll be [price].”

Boy #2: “We have [slightly lower amount]. That’s enough right?”

Cashier: “Sorry, it’s not.”

Boy #1: “Oh, please?”

Boy #2: “Yeah, it’s not that much.”

(While it’s a very small amount of money, I understand the cashier’s reluctance. The boys continue to haggle. Seeing this will go nowhere, I decide to step in.)

Me: “Here, I’ll pay the difference.”

(The boys thank me and leave.)

Cashier: “Thank you! It’s not a lot of money, but we have so many groups trying to haggle every day. It’s okay once in a while, but if I let all of them get away with it, my till would be short every day, and I can’t do that.”

Me: “It’s no problem. I’ve been here just after schools out. Sometimes it looks like half the kids there stop by on their way home.”

Cashier: *chuckles* “Sometimes it feels like that, too!”

(A customer comes into the store to use a store credit. Our store always issues store credits in the form of a gift card.)

Customer: “I’d like to purchase this with my store credit.”

(The customer hands me the receipt only.)

Me: “I’m sorry, ma’am, but I would need the gift card that was issued you when you received your store credit.”

Customer: “Oh no, that’s okay. The cashier said that I only had to bring in the receipt.”

(I look carefully at the receipt to read the cashier name, because I would need to know which cashier successfully issued a store credit WITHOUT doing it properly, since the computer makes it fool proof.)

Me: “No, ma’am, see, that’s a lie because I was the one that issued you your credit. Our cash registers make it physically impossible to give you a credit without that gift card…”

(I am talking to a mom about a purchase for her son.)

Me: “Oh, and he’s getting the [Brand] set today?”

Mom: “Yeah, but we’re not sure he’s really mature enough. He’s five and—”

Son: “MOM! LOOK AT ME, MOM! MOM! MOM!”

(We both turn to find her son perched above a bin of LEGO blocks that kids can play with.)

Mom: “Oh, no…”

Son: “I’M KING OF THE WORLD!”

(The son tears off his clothes and dives into the LEGOs.)

Mom: *to me* “I’m sorry. Oh, I’m so sorry!”

(The mother pulls her son out of the very shallow bin and he begins crying.)

Son: “Mom, being king sucks! I wanna be queen, instead!”

Mom: “Right now, all you are is grounded!”

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(It’s a busy night and, like almost every movie theater, we have a policy of no outside food or drinks. I’m ushering/taking tickets when a customer comes up to me with a large drink from another store. On busy nights the managers are always walking about and keeping a sharp eye on the lobby.)

Me: “I’m sorry, ma’am; you can’t bring that in. You have to finish it in the lobby or throw it out.”

Customer: “But it’s tea. I’m sick.”

Me: “I’m sorry, but I still can’t let you in with it.”

Customer: “Says who?”

(I point to the sign in front of me.)

Me: “It’s our policy.”

Customer: “Well, I talked to the manager, and he said it was okay that I can bring it in.”

(My manager, who is right behind me, suddenly turns around.)

Manager: “Hi, I’m the manager. It’s nice to meet you.”

(The customer looks shocked, goes silent, throws the tea out, and ignores me when I let her in.)

(A customer walks up to my register and tries sliding his card.)

Me: “Oh, actually, your card won’t work until the very end of the transaction.”

Customer: “Oh, okay.”

Me: “Do you have a [store loyalty card] with us?”

Customer: “Yes. Under my phone number.”

Me: “Okay.”

Customer: “It’s [number].”

(I type in the phone number.)

Me: “Under [Name]?”

Customer: “Yes.”

Me: “Okay, so then just hit ‘correct’ over there for me.”

(I gesture to the screen. The customer slides his card again.)

Me: “Oh no, first you’ll need to hit ‘correct’ for me.”

Customer: “Okay.”

(The customer slides his card again.)

Me: “No, hit correct first.”

Customer: “Okay.”

(The customer slides his card AGAIN.)

Me: “Hit the button.”

Customer: “Oh.”

(The customer slides his card again. I give up and just hit the ‘total’ button.)

Me: “Okay, you can slide your card now.”

Customer: “I thought I slid it already.”

Me: “You did, but I wasn’t ready for you yet.”

Customer: “Oh, slide now?”

Me: “Yes.”

(The customer slides his card. The PIN number prompt comes up. The customer just sits there, staring at nothing in particular.)

Me: “It’s asking you to put in your PIN number.”

Customer: “Oh, okay.”

(The customer types in his PIN, and then stares off into space again.)

Me: “Now it’s asking you to approve the total.”

(The customer hits the ‘no’ button.)

Me: “Is something wrong?”

Customer: “No, why?”

Me: “Well, you hit the ‘no’ button.”

Customer: “Oh, I thought it was asking me if I wanted cash back.”

Me: “No. We don’t offer cash back. It was asking you to approve the total. No worries, I can re-run it and it’ll just ask you to put in your PIN again.”

Customer: “I have to put in my PIN AGAIN?”

Me: “Yes, you do.”

Customer: “Ugh. This is so FRUSTRATING!”

Me: “Okay, so now just hit ‘yes.'”

(The customer finally hits ‘yes,’ and we are able to go on our merry way!)