This Newest Instruction Is Getting Old
(We take pictures of the labels of some of our inventory for product tracking reasons. This happens when I am first learning how to track inventory.)
Manager: *lists some of our products*
Me: “And it’s just for those products?”
Manager: “No, do all of them.”
Me: “All of them? I thought it was only for some of them.”
Manager: “Do all of them.”
Me: “Well, I don’t know how I’m going to get to all the boxes without pulling a bunch of stuff out of the freezer.”
Manager: “Why would you need to pull anything out?”
Me: “Because there are plenty of boxes buried under boxes and I can’t see the labels.”
Manager: “Like what?!”
Me: “Most of the beef, the fries—”
Manager: “Why would you need the beef? You don’t do the beef.”
Me: “Oooookay. And the fries?”
Manager: “…or the fries. Just the ones I told you.”
Me: “So, not all of them.”
Manager: “No. Just the ones I told you about.”
(She lists them. It’s nowhere near all our inventory.)
Me: “All right. Got it. That’s what I thought. So, when you say all of them, do you mean all the boxes for those products?”
Manager: “No. Just the newest one.”
Me: “The newest one? I thought it was supposed to be the oldest one.”
Manager: “The newest one.”
Me: “Okay. So, just to clarify–“
Manager: “The newest one.”
Me: “Okay. So–“
Manager: “The newest one! The newest one!”
(I am still extremely skeptical at this point, as everything I’ve been told in the past indicates otherwise, and my manager has a habit of telling me the wrong information.)
Me: “Yes. So, if I look at the expiration date, it should be the one that expires last.”
Manager: “…”
Me: “And not the one that expires first?”
Manager: “The newest one.”
Me: “Oooookay.”
(I collect what I will need and am just about to head out the door when…)
Manager: “So, remember: it’s the next one we’re going to use.”
Me: “So, the oldest one. Got it.”
(Yes, it was the oldest one.)
Question of the Week
Have you ever served a bad customer who got what they deserved?