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New To The Hotel Thing, Eh?

, , | Right | June 19, 2021

Guest: “Checking in, reservation is under [Last Name #1] or [Last Name #2].”

Me: “Is it [Woman] [Last Name #2]? Is she here? It’s under her name and she needs to be the one to check in.”

This is a very strict rule at my resort.

Guest: “She’s here but in the car. I made the reservation, though.”

Me: “But your name is [Last Name #1]. I need at least someone to check in who is also a [Last Name #2].”

Guest: “She has social anxiety and doesn’t like to leave the car.”

I stare, dumbfounded.

Me: “Then why did you make the reservation under her name?”

I made him go get her.

Question of the Week

What is the most stupid reason a customer has asked to see your manager?

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