New To The Hotel Thing, Eh?
Guest: “Checking in, reservation is under [Last Name #1] or [Last Name #2].”
Me: “Is it [Woman] [Last Name #2]? Is she here? It’s under her name and she needs to be the one to check in.”
This is a very strict rule at my resort.
Guest: “She’s here but in the car. I made the reservation, though.”
Me: “But your name is [Last Name #1]. I need at least someone to check in who is also a [Last Name #2].”
Guest: “She has social anxiety and doesn’t like to leave the car.”
I stare, dumbfounded.
Me: “Then why did you make the reservation under her name?”
I made him go get her.
Question of the Week
What is the most stupid reason a customer has asked to see your manager?