New Should Mean Perfect

, , , | Right | July 30, 2018

(It’s my second day working in a hotel, and I answer a call.)

Me: “Hello, this is [Hotel]. My name is [My Name]. How may I help you?”

Caller: “Hello. Room 100, Mr. [Guest].”

Me: “Uh, you would like to be transferred?”

Caller: “Yes. [Guest]. Room 100.”

Me: “Okay, just a moment.”

(After checking the computer, I hit the “transfer” button on the phone and type in the room number. But the buttons stick, and it gets transferred to a different room! Horrified, I look for my trainer, but he’s in the bathroom. Not knowing what else to do, I hang up. I figure the caller will call back, and she does.)

Same Caller: *tightly* “[Guest]. Room 100.”

Me: “Yes, I’m sorry about that, ma’am. Let me try again.”

(This time the correct room is rung, and I hang up. When my trainer comes over, I explain what happened.)

Trainer: “Oh, yeah, that phone’s been spilled on, so it sticks. Use this other phone.”

Me: “Oh, okay.”

(Much later, a man with a scowl beckons my trainer over.)

Guest: “My wife called me and she’s very upset! She said that SHE—” *nods to me* “—rang the wrong room and hung up on her!”

Trainer: “I’m very sorry about that, sir—”

Guest: “She’s very upset! What’re you going to do about it?!”

Trainer: “Again, I apologize. She’s new and—”

Guest: “I don’t care if she’s new! What does that have to do with it?!”

(My trainer apologized again for the mix-up, and I was taken aback that someone could be so mean. After all, I did apologize to the wife. I guess that when he was a newbie at his job, he never made a mistake! The next day, he complained that I didn’t greet him because I was busy with another guest. Some people.)

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