New Management – Now With Spines!

We have a regular customer whom we all hate. Never have we ever served her a drink that she didn’t demand to be remade, sometimes more than once. We get a new manager, and after she witnesses the latest tantrum:

Manager: *After the customer leaves.* “Wow. She woke up on the wrong side of the bed this morning.”

Me: *Laughs.* “Yeah… every morning.”

Manager: “What do you mean?! She does that every morning?”

Me: “Every morning she comes in, yeah.”

Manager: “No, no, no. That will not do.”

Our new manager decided she would serve our problem regular herself the next time she came in. She only had to wait one more day. After serving the customer her drink:

Customer: *Taking a sip.* “No. Make it again.”

Manager: “Would you care to explain why it needs to be remade?”

Customer: *Momentarily taken aback by our manager’s tone-matching.* “It’s… it doesn’t taste like you put in enough caramel pumps.”

Manager: “I can add more for you if you like. No need to remake the whole drink.”

Customer: “I didn’t ask your opinion. I asked you to remake it.”

Manager: “No.”

Customer: “I beg your pardon?!”

Manager: “No begging required, since I’m nice. The drink you asked for is the drink you received. From now on, we will not be remaking your drink for you because you have some perverse need to have a power trip against my hardworking baristas. You will take the drink and leave, or you can just leave.”

Customer: “I want to talk to your manager!”

Manager: “I am the new manager here, ma’am. This is management explaining this store’s new policy to you.”

Customer: “Well… then I’m never shopping here again!”

Manager: “I wish you’d told us. We’d have readied the confetti cannon.”

This story is part of our Highest-Voted-Stories-Of-2025 roundup!

Read the next story!

Read the roundup!