New-Fangled Since The 1970s

(I take phone calls for members about their credit and debit cards for a small bank. The year is 2016.)

Me: “How can I help you on your card today?”

Caller: “I need to dispute an item.”

(After I get all their details, I note the caller is in their early 50s.)

Me: “Okay, I just need to mail or fax the document to you to sign and return to us.”

Caller: “I don’t understand those newfangled gadgets; it’s because of those I’m having such a hard time doing business nowadays. Why can’t we just stick with mailing stuff? Why do you have to make everything so hard?”

Me: “I’m sorry, sir, but to understand you correctly, you’re unable to get a fax?”

Caller: “Did you not hear me correctly? I do not understand those newfangled gadgets! Just mail me the documents!”

Me: “I will be happy to, sir.”

(I was very happy that I didn’t ask if he wanted the form emailed to him.)