Neverending Query
(The phone rings at 11 pm, although our restaurant has been closed since 10 pm.)
Me: “Thank you for choosing [Restaurant]. How can I help you?”
Customer: “Yeah, I’d like to place an order for delivery.”
Me: “Sorry, ma’am, we’re closed.”
Customer: “I don’t understand. Why are you answering the phone?”
Me: “I have to. Even though we’re closed, we still might get important phone calls.”
Customer: “I still don’t understand. Why are you closed?”
Me: “We have regular business hours to follow, and on weekdays we’re only open till 10 pm.”
Customer: “But I don’t understand… Why are you answering the phone if you’re closed, then?”
Me: *face desk*
(It went in circles like that for about ten minutes. I finally got tired of her ‘why’ questions and it had really had been a horrible night… so, I hung up the phone.)
Me: *to other employees* “You wouldn’t believe this lady…”
*phone rings*
Me: “Thank you for choosing [Restaurant]. How can I help you?”
Customer: “So, why are you still answering the phone if you’re closed?”
Me: *multiple face desks*
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
