Never Tried Fast Food Before

, , , | Right | July 17, 2019

(I work at an independent fast food restaurant. An older couples walk in.)

Me: “Hi! Welcome to [Restaurant]. How may I help you?”

Wife: “Table for two.”

Me: “You actually order up here, and then seat yourself wherever you’d like!”

Wife: *very displeased* “How would I order up here with no menu? And how are we supposed to know where to sit if you don’t show us?”

Me: “We actually have our menu right above the register here; it has everything we serve o—”

Wife: “No. This isn’t proper. I want us to be seated with menus, like a real restaurant.”

(The husband sighs and mouths, “Sorry,” to me.)

Me: “Ma’am, we’ll take your order up here and then bring it out to you when it’s ready.”

Husband: *very upset with her* “Please just order, dear. Don’t argue with the young man about the tables.”

Wife: “No, I want to speak to your manager.”

(I go back to our office space to get her.)

Manager: “Hi. What seems to be the problem, ma’am?”

Wife: “Your restaurant doesn’t have hosts or menus.”

Manager: “Yup! You’re allowed to seat yourself here, and our menu is up h—”

Wife: “NO. I want a real menu!”

Manager: “I’m sorry, ma’am, but we don’t have personal menus here.”

Wife: “What an awful place. I don’t see how you have any customers. [Husband], let’s go to the car!”

Husband: “I’ll use the restroom, quick, and then I’ll be out, dear.”

(She scoffs at me and my manager and leaves.)

Husband: “I’m so sorry. Please take this; I know customers like her are hard.”

(He gave me and my manager a $25 tip a piece. He now comes in to get food without her and is one of my favorite customers!)

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