Never Too Late (Or Early) To Apologize

| Right | January 22, 2015

(A young woman in her late teens approaches the counter — her face is beet red. I’m a new hire and don’t want to deal with her, as she’s clearly angry, but she catches my eye before I can hide in the back.)

Me: “Good morning, ma’am! What can I get for you today?”

(The woman glares at me, but takes a deep breath and rubs at her eyes– then holds up her hand as though she is physically restraining herself from doing anything stupid.)

Customer: “Look. My boyfriend just broke up with me and I’m really not in a good mood but I’m not angry with you and I’m really sorry you have to deal with me because I’m going to be rude and mean and you don’t deserve that. Okay? Sorry in advance.”

Me: *taken aback* “Er… all right?”

Customer: “Could I f****** get the unhealthiest f****** thing on your f****** menu, please? F***.”

(Here’s the kicker: she was much more polite than most people I dealt with that day!)

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