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Never Hang Your Customers Out To Dry

| Working | June 14, 2012

(I have been using this laundromat every week for a few months now. The owner is also its main employee, and has been consistently unpleasant to people. However, his rates are very cheap. This night, I had gotten there just in time for last wash with a basket of laundry.)

Owner: “You can’t wash those now!”

Me: “Oh, are all the units in use?”

Owner: “No, I’m about to close up! You should come before last wash!”

Me: “Well, it’s about 6:30 now, and last wash is at 6:45.”

Owner: “Don’t you tell me what time it is! I say it’s last wash!”

Me: “I’m sorry. I thought I had time since it’s only 6:30, and last wash is at 6:45.”

(I point to the large sign displaying this.)

Owner: “You can’t tell me when I close! I close when I WANT to close! How dare you try to make me stay later just ’cause you want to do some f***ing laundry!”

Me: “No, I just meant—”

Owner: “I’m closing early tonight and YOU CAN’T DO ANYTHING ABOUT IT!”

(At this point, I run out of patience.)

Me: “Look, how would I know you’re closing early? I come here every week and last wash is always 6:45. I’m not trying to make you stay late, but you don’t have to yell at me. I’m just gonna leave, and I’m not gonna use this laundromat anymore.”

Owner: “Fine! See if I care!”

(Thankfully, I found a new laundromat that actually has lower rates and friendly staff. The laundromat with the unpleasant owner closed a few months later; I wonder why?)

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Has a customer ever tried to cross you and lived to regret it? What happened?

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