Never Get Between Me And My Pizza

, , , , , | Working | September 4, 2019

(I am eighteen. My family moved to Ottawa when I was ten, and our home only has one pizza place close enough to walk to. This means we have been ordering from this place two or three times a week for about eight years, and the whole time we have always ordered the exact same thing. It is a small, family-run business. It has gotten to the point where they start to recognise our voices on the phone and we both stay up to date on each other’s families. I always go pick the food up. Often it was the same two people working at the cash register, but this time, it is someone new. I recognise him from the walk-in kitchen, but have never talked to him.)

Me: “Hey, I’m here to pick up our regular.”

Cashier: “What was your order?”

Me: “One extra-large, three-topping walk-in special with bacon, sausage, and pepperoni. Two Pepsi, and a small poutine.”

Cashier: “What is your address?”

(I’m confused. I have never been asked my address before, and I do not know it because I have never been asked before.)

Me: “Um, I don’t know my address.”

Cashier: “Well, you will need to get an adult to confirm your order.”

Me: “I am a regular here; I always get the same order. But I don’t know my address, nor do I have a phone. Can I just get my order?”

Cashier: “We can just call home. What’s your phone number?”

Me: “I don’t know my phone number. Please, can you just give me my order?”

(We are both becoming frustrated as neither of us will budge.)

Cashier: “You need an adult to confirm your order, or I can’t give you your order. Go home and confirm your order.”

Me: “Sir, I just want my pizza.”

Cashier: “Leave.”

(He points towards the door, and by this point, he is yelling at me. I am shocked; I have never had a bad experience here before.)

Me: “Excuse me?”

Cashier: “I said leave. Get out of here! Your business is not welcome here.”

Me: “Do you know who I am?”

Cashier: “I don’t care who you are. Get out of here right now!”

(Now I am also angry, but I know he has no right to kick me out. Due to me having authority problems, I refuse to leave.)

Me: “I would like to talk to your manager.”

Cashier: *about to speak, but I cut him off*

Me: “I would like to speak to your manager and/or the owner of this place.”

(The cashier heads to the back, and brings the owner. I instantly recognise him, and he recognises me. Due to it being a family-run business, he has been the cashier before for me.)

Boss: “Is there a problem? What’s going on here?”

Me: “Your employee here is trying to kick me out of here because of a misunderstanding. He would rather deny the business of a regular than do his job and give me my pizza.”

(The boss took the cashier to the back, and a few minutes later, he returned and served as my cashier. After the boss got me my pizza, I went home, not tipping, despite the fact I very often do. Next week, when I was back again, I saw one of my normal cashiers. I asked him what had happened to the other guy, and he said that he was on leave. I didn’t see that cashier again until about six months later, and he was back to working in the kitchen. I have never seen that man working as the cashier despite it being about a year since the incident. That was the only time I ever had to use the “I wish to speak to your manager” line.)

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