Never Been A Big Fan Of Labels

(It is 1998, and I have one caller who can’t get his CD-ROM to read discs. The drive has already been replaced on a previous call, so I know it isn’t the hardware. I spend over an hour with the user on the phone trying different CDs, reseating cables, uninstalling and reinstalling drivers, checking the registry for bugs, and anything else I can think of. The caller is an elderly gentleman, so every step takes twice as long as usual to explain and have him complete. Finally, I am at my wit’s end.)

Me: “Okay, let’s go ahead and put the disc in one last time.”

Caller: “Okay. Wait, it goes in label-side down, right?”