Networking Not Working
(I work in the electronics department of a store. Each of us there has some expertise in what we sell, but we aren’t required to be walking encyclopedias of the entire department. A woman and her husband walk up to me to ask a question.)
Woman: “Excuse me.”
Me: “Yes, how may I help you?”
Woman: “I’d like to buy a wifi router.”
Me: *gestures at aisle* “They’re right down that way, miss.”
(Woman remains where she is, glaring at me.)
Me: “Was there something else?”
Woman: “Aren’t you going to give me any suggestions or help me set it up?”
Me: *smiles sheepishly* “Well, I would, miss, but I don’t really know how to set up a wifi network.”
Woman: *getting irritated* “You’ve never set up a wifi network before?”
Me: “Nope.”
Woman: “And you’re working in electronics?”
Me: “Yup.”
Woman: “How can you not know how to set up a wifi network?”
Me: “Never done it before.”
Woman: *not bothering to conceal her irritation at this point* “So how can you work in the electronics department if you don’t even know how to set up a wifi network?”
Me: *shrugs* “I don’t know, but I also work over in fabrics. Would it surprise you to know that I can’t stitch a quilt?”
(The woman was speechless, and her husband doubled over laughing.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.