Network Not Work, Part 2
I am an engineer at a TV station, and occasionally we get calls from viewers who have reception problems. Some of the calls are beyond strange, like this from a number of years ago.
Caller: “I’m having trouble watching Donahue.”
Me: “I’m sorry… but we don’t carry Donahue any longer; we run Oprah now.”
Caller: “I know that.”
Me: “Is the problem with Oprah or with Donahue?”
Caller: “Donahue! It won’t come in.”
Me: “Okay, [Other Channel] carries Donahue.”
Caller: “I KNOW THAT! YOU NEED TO FIX IT NOW!”
Me: “You’ll need to talk to someone at [Other Channel], since they carry the Donahue show.”
Caller: “NO, YOU FIX IT RIGHT NOW!”
Me: “Ma’am, you need to call [Other Channel]. I can give you their number.”
Caller: “No, I called you.”
Me: “I’m sorry, but I can’t do anything about [Other Channel]. Why don’t you give them a call?”
Caller: “Their phone’s busy.”
I wish this sort of thing was unusual.
Related:
Network Not Work
Question of the Week
Have you ever met a customer who thought the world revolved around them?
