Needs To Update His Newsfeed, Not His Operating System

(It is September 16, 2001, five days after the terrorist attacks on the USA’s east coast. While we are 3000 miles from there, many people have friends or family who have been affected. Our computer store was supposed to have the new Mac OS available, but with plane flights suspended, we haven’t gotten it yet. One man is less than understanding, and is screaming at my coworker:)

Customer: “What do you mean, you don’t have it?! Your ad promised it would be here, and I reserved a copy weeks ago! How can you not have it?!”

(He pauses for breath and I put on my best “helpful customer service” voice.)

Me: “Sir, due to the terrorist attacks Tuesday, in which thousands of people died, shipping has been disrupted. Would you like to leave your name and number so we can call you when your order arrives?” *which we’d be doing for everyone who pre-ordered, anyway*

Customer: *after a long pause, blushes, and whispers* “No, thank you; I’ll check back later.”

(At least he had the grace to be embarrassed.)