Needs To See The Doctor For Their Stupidity
(I work in a call center that mainly serves as an after-hours line for local hospitals and clinics. Routine questions revealed this particular caller to be a pregnant teenager and someone who speaks English as a first language.)
Me: “Good evening. How may I help you?”
Patient: *using the most arrogant and condescending tone imaginable* “I need to speak to a doctor, right now!”
Me: “Miss, are you currently experiencing an emergency? Bleeding, difficulty breathing—”
Patient: “No, no, but this is really important!”
Me: “Would you like me to take a message?”
Patient: “NO! I said I need to talk to a DOCTOR, NOW!”
(The doctor’s line is reserved for emergencies only. Nonetheless, I continue politely.)
Me: “What seems to be the nature of the problem, miss?”
Patient: “The doctor gave me these prenatal vitamins, and I need them to tell me how much I should take!”
Me: “…You mean the dosage instructions printed on the side of the bottle?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.