Needs To Pay The Intelligence Tax

, , , , | Right | May 29, 2020

The company which I work for issues their contracts with values without taxes. This happens because taxes vary from state to state, and many customers use our services in several different states. I work at the customer service billing branch; I don’t really meet the clients, but I talk to them regularly by telephone.

Me: “Hello, Mr. [Customer]?”

Customer: “Yes?”

Me: “Hi there, my name is [My Name]. I work at [Company] and called you to talk because you contested your first invoice. Can we talk about it right now?”

Customer: “Ah, yes! You see, the invoice value is different from what we had in agreement.”

Me: “I understand the problem; please give me some time to check the values.”

I analyze the bill and check that everything was in accordance with the contract.

Me: “Sir, everything is in accordance with the contract. Do you have the contract with you right now?”

A few seconds pass…

Customer: “Yes, I have it now. Can you see it next to the value? It says we’re exempt from taxes.”

I am completely puzzled and surprised. I check again the PDF copy of the contract I have and don’t find anything about what the customer says.

Me: “I’m sorry, sir… but I couldn’t find the information you’re pointing out. Can you be more specific, please?”

Customer: “It’s right next to the value! It reads, ‘without taxes,’ between parenthesis!”

I give a small chuckle in relief as I’ve figured the problem.

Me: “Ah, I see! It looks like it was just a misunderstanding. It’s not that you don’t have to pay taxes, it’s just that the value mentioned does not include taxes yet; you still have to pay those.”

Customer: “Nonsense! I’m tax-free! It’s in the contract!”

Me: “But, sir—”

Customer: “Who the h*** issues contracts with only half the values, anyway?”

I explain the whys and because, and after several minutes of trying to convince him, I finally give up.

Me: “Okay, Mr. [Customer], I’ll look into it and position you by email.”

Customer: “Finally! Don’t forget it! I’m tax-free!” *Hangs up*

I sent him an email with everything I already told him by phone, saying that his invoice value was correct.


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