Needs To Give It A Rest(room)
Caller: “We would like to go walk around the historic district, but it looks like there is not transportation down there. So, we would have to walk, correct?”
Me: “Yes, that is correct.”
Caller: “We want to visit some historic homes. Do you know if they have restrooms?”
Me: “I know that [Museum] has restrooms, but most of the historic homes do not just because of the nature of the buildings.”
Caller: “Right, right. So, what do you suggest?”
Me: “When you come into town, we actually have a guide to public restrooms in the area-“
Caller: “And I can pick that up at the visitors center?”
Me: “Yes, you can.”
Caller: “You said [Museum] has a restroom, but the others don’t?”
Me: “Well, yes, generally, although there are quite a few public restrooms in the area. There’s one in the market–“
Caller: “You mean the big central market?”
Me: “Yes, the city market–“
Caller: “But that’s several blocks away, young lady.”
Me: “Okay, there are also several parking garages down there with public restrooms, and city hall has some, as well–“
Caller: *loud, exasperated sigh* “Well, this is just not helpful at all. Goodbye.”
(Did she expect me to create more bathrooms out of thin air?)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.