Needs To Check Him-Selfie

, , , , , , | Right | October 5, 2018

(It’s a busy but fairly normal shift. After a mad rush of customers it quietens down, and a man in his twenties comes to my till with a “selfie phone case.”)

Me: “That’s £12.99 for that, please.”

(He places two £1 coins and a few 20p coins on the counter. I count them out and look at him expectantly. After a few moments I realise he isn’t going to get out an extra £10.)

Me: “Sorry, it’s £12.99.”

(He still looks gone-out, and then seems to realise he hasn’t got enough.)

Customer: “What am I supposed to do, then?”

Me: “Do you have any extra cash or a debit card?”

(The man ignores me and turns instead to a customer just passing.)

Customer: “Have you got 10p?”

Passing Customer: “What?”

Customer: “I need 10p!”

Passing Customer: “Sorry.”

(The customer leaves, looking baffled.)

Me: “It’s ten pounds, sir.”

(An elderly lady has just joined the queue. He turns to her, instead.)

Customer: “Got £10?”

Elderly Lady: “Pardon?”

Customer: “Can I have £10?”

(Understandably, the lady is looking a little intimidated and confused.)

Me: “I’m sorry, sir, you can’t ask other customers to give you the cash. I can save the item for you behind the till until you do have the money, if you prefer.”

Customer: “Okay. I’ll sort something out.”

(He went, and I apologised to the elderly lady. The man returned about fifteen minutes later, but went to a colleague, and this time he bought a pack of chocolate. I still don’t know why he expected other customers to give him the money, and I don’t know why he thought £3 was enough to pay for something worth £12.99 in the first place. It was clearly labelled on the product and the shelf!)

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