Needs To Be Treated For Their Screaming Disease

I am working at the front desk of a hospital during flu season, so kids are not allowed. A mother and two kids walk in. After I explain the policies, the mother is visibly angry and tries to explain that the kids want to visit the patient.

She begins screaming in the kids’ faces and turns to me. She tries to claim that I made her children cry despite them not caring about visiting and the fact that she literally screamed and tried to make them cry on purpose.

Mother: “Look at this! You made my children cry. They want to see their [family member]!”

Me: “I just saw you scream in their face; that doesn’t make any sense.”

She turns to the kids and speaks in a tone that implies I somehow ruined their evening.

Mother: “C’mon, kids, let’s go.”