Needs Some Geographical Assurance

(I work for a Canadian cell phone provider. I live in Canada, and my customers are Canadians.)

Customer: “Hey I’m travelling to Los Cabos and the last time I went there I added an American add-on and I was still charged, so I want to make sure this doesn’t happen again.”

Me: “Of course, sir, I’ll be happy to help. It seems that Los Cabos is actually in Mexico which is in Zone One. These are some of the add-ons we offer for Zone One.” *provides different options*

Customer: “Wow, those are pretty expensive… The last time I got some travel add-ons they weren’t so expensive!”

Me: “Right, they gave you the wrong travel add-on, remember? The US travel pass is less expensive but you’re going to Mexico.”

Customer: “But Mexico is part of the United States!”

Me: “Um… No, Mexico is not part of the United States, sir.”

Customer: “Wait, Mexico is NOT part of the United States?!”

Me: “No, sir, it’s not part of the United States.”

Customer: “Huh, I guess they changed it.”

Me: “I’m pretty sure it’s been like that for a while now.”

Customer: “…”

Me: “You know, Trump and his wall to keep them out and all…”

Customer: “…”

Me: “All right, then, would you like to add one of the travel passes?”

Customer: “I’ll have to talk to my wife about this.”

Me: “Okay, have a good night!”