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Needs To Shift Their Understanding Of The Issue

, , , , | Working | November 15, 2017

(My keyboard has some keys that don’t work, and my computer is running slow. I take it into the store so their tech crew can fix it. Keep in mind that I specifically say the SHIFT key does not work. Only CAPS LOCK works.)

Employee: “I think I’ve got all your details down! I just need your password.”

Me: “It’s ‘HELLO’ in all caps, then ‘world’ in all lowercase. ‘HELLOworld.’”

(I tell him again about the SHIFT key.)

Employee: “Got it! Well, we should have the problem diagnosed by tonight.”

(I cross my fingers that it’s a software issue, as a new keyboard is $150, and head home. Not 30 minutes later I receive this call:)

Employee #2: “Hello, I think we have the wrong password. Can you please repeat it?”

Me: “’HELLO’ in all caps, ‘world’ in all lowercase.”

Employee #2: “I’m sorry, but your computer isn’t accepting that. Could it be a different password?”

Me: “Are you using the SHIFT key?”

Employee #2: “Yes?”

Me: “It doesn’t work. Use the CAPS LOCK key.”

Employee #2: “That worked. I’ll look at your—” *pauses* “—keyboard… issue… now.” *click*

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