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Needs More Assistance Than We Can Provide

, , , | Right | March 18, 2021

I work at a call center for roadside assistance. Weekend nights are generally fun, with the usual complement of drunk or intoxicated people, but this is one I’ve never heard before. My coworker takes the call, so I only hear his side of the conversation. Some excerpts:

Coworker: “No, sir, I need your license plate before we send someone out; we need to look up your contract information.”

Coworker: “Where do we need to go? Your address?” *Pauses* “And what is your address, sir?” *Pauses* “No, we don’t know your address.” *Pauses* “You don’t want to give it? Then we can’t send anyone to help you.” *Pauses* “Why not? Because we don’t know where to go.”

Coworker: “Could you give me your phone number so we can contact you if necessary?” *Pauses* “What do you mean, a conspiracy? A conspiracy using your cell phone? Sir, we just want to be able to contact you, nothing more.”

As if we’d sell his number to a telemarketer…

Coworker: “Well, then, do you have a home phone we could call?” *Pauses* “Your phone is tapped? And you don’t want people to hear your conversations?”

On a phone call. Which is recorded for quality purposes, as indicated at the start of the conversation.

And on and on… I was nearly doubled over laughing; my coworker not so much!

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