Needs To Find A New Outlet For Their Anger

(I work at a discount store retailer one summer. I am working customer service and have this conversation.)

Caller: “Hi. I bought a lamp from you a week ago and it won’t turn on.”

Me: “Did you make sure the bulb is screwed in?”

Caller: “Yes. My husband also made sure it’s a new bulb.”

Me: “Are you sure?”

Caller: *going crazy in 0.3 seconds* “Are you calling me a liar?! You b****es think you’re so smart? Well, f*** you!”

Me: “Ma’am, I’m not calling you a liar. I’m just trying to solve your problem as quickly as I can.”

Caller: “Sorry. You can continue.”

Me: “Is the cord damaged at all?”

Caller: “No, nothing is wrong with it. It’s only unplugged.”

Me: “Ma’am, you have to plug the cord in.”

Caller: “Into what?”

Me: “The outlet, ma’am.”

Caller: “Oh, it works!”

Me: *internal sigh*

Caller: “Thank you!” *click*