Needs To Address How To Impart Information

, , , , | Right | February 7, 2018

(I’m the scheduler and operator for a counseling office.)

Me: *finishing up scheduling their appointment* “Okay, you’re all set. And do you know where we’re located?”

Caller: “Oh, no. I don’t.”

Me: “All right. Our address is—”

Caller: “Wait, I’m driving and I can’t write this down. Could you text it to me or something?”

(I can’t help thinking, “Why are you calling to schedule appointments when you’re DRIVING?!”)

Me: “Certainly. Is the number you gave me a good number to text it to?”

Caller: “No, that was my home and work number. Hold on. I don’t remember my cell phone number.”

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