Needs A Key To The Real World
Customer: “I need you to make a copy of my car key. It barely works at all and I need a new one that works perfectly.”
Me: “You do know that we make a copy of your key? The new key will work just as well or poorly as the key you give to me.”
Customer: “No, it will be a new key so it will work just as well as my key did when it was new.”
Me: “That would be true if you were bringing in your key when it was new. However I can see that your key now is very worn and we copy what you give us.”
Customer: “No, I want it made better. Is that so hard?”
Me: “Okay, let’s assume that instead of a key you were copying a document that had several misspelled words on a copier. Do you think that the copier would correct the spelling of the words on your new copies?”
Customer: “Well, it should!”
Me: “Here we learn the difference between ‘Should’ and ‘Reality.’ And I am sorry to say that reality is all we have here. So I am going to have to turn you down for making you a key.”
Question of the Week
What is the absolute most stupid thing you’ve heard a customer say?