Needs A Higher Resolution  

, , , , , | Working | October 30, 2019

(I work in an office building and we print A LOT of stuff, so there are printers for every few cubes. I go to print off a document and notice that my usual, closest printer isn’t on my list, so I print it off somewhere else and go to check on the printer. The printer shows that it’s not available on the screen and doesn’t give any options or explanations why. I put in a ticket for IT and detail where the printer is, the issues, etc. Our IT guy marks the ticket as resolved with no comments. Seeing this, I go to check the printer and, sure enough, it’s not working, so I mark the ticket as not resolved.)

IT Guy: *calls me* “Hey, I saw that you marked my ticket as not resolved. What’s the issue?”

Me: “Yeah, the printer isn’t working still.”

IT Guy: “No, it’s resolved. I checked ALL the printers on the floor and didn’t see any issues with any of them.”

(This is not true because a couple are out of ink, etc.)

Me: “Um… Nooo… The printer itself says it’s not available and won’t work.”

IT Guy: “No, it must be your laptop.”

Me: “No, it’s not. I’m looking at the screen right now. It shows that it’s not available on the printer itself. The printer is showing this error. I’m not even on my laptop.”

IT Guy: “No, no… I checked all the printers on the floor. They’re all fine. It’s your laptop. I’ll put in a ticket for someone to check your laptop. Don’t mark this ticket as unresolved again. It’s your laptop.”

Me: *bangs head on desk*

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