Needs A Customer Protection Screen

, , , , | Right | July 29, 2018

(It’s 10:15. Our department closed at ten; though shoppers can still come through, there are no employees and the photo lab is closed at 9:30. Once the photo lab is shut down, a manager comes over to lock up Apple products. We clean our printer, lock up other expensive items in electronics, condition the aisles, and then go home at ten. However, a customer is still using a photo kiosk until ten, so it’s 10:15, and we’re finally starting to get our stuff done. I’m cleaning out our printer when my coworker comes up to me.)

Coworker: “Two customers want to buy iPads… and they’re already locked up.”

Me: “Uh. What? That’s never happened after closing.”

Coworker: “I guess we’ll have to call the manager back; what’s her number?”

(He pages her and she comes over. One of the customers is upset that she had to wait for us, and finds it ridiculous that we lock them up at night. The woman is deciding if she wants them or not, as I’ve moved on to grabbing the other items to lock up. She calls me over.)

Customer: *in an irate tone* “Why does this screen protector say it fits the iPad 1, 2, 3, and this other screen protector says it only fits the 3?!”

Me: *exhausted* “I’m not really sure; it seems like the one that only fits the 3 would be able to fit the other ones, but I’m not certain.”

Customer: “You work in this department, right? Then why don’t you know that?!”

(I walk away to finish what I was doing when another customer needs help with a TV and another needs a video game. The manager ends up locking up the iPads because the women doesn’t want to buy them. I vent my frustration to my manager and my coworker.)

Coworker: “Yeah, she asked me the same thing. I just said, ‘Yeah, sure.’”

Manager: “You should have told her, ‘This isn’t an Apple Store.’”

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