Needs A Color And Husband Correction

, , , , | Right | May 5, 2019

(I am working as a stylist and assistant manager at a hair salon in a mall. It is closing time and there is only one stylist working on a client who came in for a rather complex colour correction that is taking longer than expected; everyone else is cleaning their stations and the salon in general. As assistant manager, I need to count out the till and balance everything for the day. Luckily, the woman who is still having her hair done instructs her husband to pay for her services before she is done so I can count out the till and send everyone but myself and the stylist still working home.)

Me: *counting the till*

Client’s Husband: *standing over me shouting numbers* “42, 86, 12!” *laughs* “Lost your count did ya?!” *laughs more*

Me: “Yes, sir, I did and I am trying to balance out the till so all the others can go home.”

(I start my count again.)

Client’s Husband: “22, 6, 89!” *laughs* “Gotcha again! If I have to wait for my wife, so should everybody! I paid good money on this!”

Me: “Well, all of these stylists are commissioned-based, so they are not being paid to sit here and wait, yet they cannot leave until I can be assured that the till is balanced.”

Client’s Husband: “Well, then, I want my tip portion back. They shouldn’t be paid to just sit there and wait!”

Me: “Again, they are not being paid to just sit here and wait; they are merely stuck waiting unpaid and have places they need to be. The only people that have to stay until after the till is balanced are me and [Stylist working on his wife]. You are delaying this by preventing me from doing my job.”

Client’s Husband: “Well, what if I wanted to buy some products? You can’t refuse a sale, can you?!”

(He proceeds to grab the priciest items from our retail area, none of which would be helpful for him or his wife.)

Client’s Husband: “Keep the tills open and keep everyone here until we leave!”

(It is then that the client herself comes from the sinks, water dripping in her eyes.)

Client: “[Husband]! Stop being such a d**k! Go get in the car outside and stop it!  Let [My Name] do her job and [Stylist] do her job so everyone else can go home! It is no one here’s fault that I tried to colour my hair myself and it is taking longer to fix it than expected!”

(The client’s husband walked out sheepishly, and I managed to balance the till in no time so everyone else could leave for the night. BONUS: The client came back with flowers for [Stylist], left a generous tip for both the stylist and me for staying extra late, and pizza showed up later with an apology to the entire salon for her husband’s behaviour.)

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