Need To Make Change… To The Cashier Staff

, , , , , | Working | January 27, 2019

(I am working late night overtime for inventory preparation after the store where I work closes. I volunteer to go on a food run to a nearby family-owned and -staffed burger restaurant that recently opened. None of the three of us working has been there but we’ve heard from others that their food is really good. The lobby has closed for the day but the drive-thru is still open, so I drive up to the order board and speaker. There are no other cars in the line, and no others pull into the drive-thru while I am there, so it is not busy.)

Cashier: “Please order when you’re ready.”

Me: “I have three orders that will be paid separately, please.”

Cashier: “But you are only one car.”

Me: “I’m ordering for three people, and each of us will be paying separately.”

Cashier: “I can’t do that! You’ll need to put it all on one order!”

Me: “So, can you put it in as if there are people ordering in three cars, like I was driving through three separate times?”

Cashier: “Oh, I guess I can do that.”

(I place the orders without incident and am given the totals for each, then pull forward to the window as instructed.)

Cashier: “Okay, the first order is [total].”

Me: *handing the cashier $20* “Okay, here’s the money for that order.”

(The cashier takes the money, puts in the till but doesn’t give me any change.)

Cashier: “Now, the second order is [total].”

Me: “You didn’t give me the change for the first order.”

Cashier: “Oh, I am going to pay for the second order with that.”

Me: “No, I have separate money for the second and third orders. I’ll need the change for the first, and the receipt, please.”

Cashier: “You said there were three of you, but I count only one person in the car. One. Only you. You gave me more than enough money to cover the second. I’m using that money, and I didn’t print a receipt. Okay, the second order is paid for. Now, for the third order, I’ll need you to pay some more. The total is [total], and the remaining amount is only [amount].”

Me: “Wait! I asked to pay each of these orders separately; I am buying food for myself and two other people, who are at my work waiting for their food! Please give me back the change for the first and I’ll give you money for the second. Then I’ll take care of the third order.”

Cashier: “But you already gave me too much money for the first order, and I’ve already used money from that for the second order. Now you only owe [amount] more.”

Me: *giving up, just trying to get the food to get back to work* “Okay, fine.” *hands her another $20.00*

Cashier: “Don’t you have anything smaller?”

Me: “I’ll need to make change for the other two people. Please just give me the change and the food.”

Cashier: “Fine, but you don’t have to be so snippy about it!”

(I jotted down the totals for each order on a napkin so we could figure out the change when I got back to the store, took the change and the food — which I carefully checked for accuracy — and left. It would probably HAVE been easier to have actually driven through and ordered three separate times. The food was really good, and the cashier was good with her math skills, because the final change was spot on, but not so much her understanding of “three separate orders.” The next week the restaurant was advertising to hire a cashier to work the late shift.)

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