Need To Keep Watch On This One

(I’m an assistant manager at a well-known retailer for young girls. It’s back-to-school time, which generally attracts some less-than-stellar customers. A woman in her 40s or 50s approaches me at the cash register, holding a watch we sell.)

Customer: “Excuse me. Is this a watch?”

Me: *confused* “Yes, ma’am, it is.”

Customer: “But is it, like, a real watch?”

Me: “Yes, ma’am, it is a real watch.”

Customer: “So, it works? Like, it tells time and everything?”

Me: “Yes, ma’am. It’s a watch. It tells time. Like a clock, but smaller.”

Customer: “Okay! Thank you!”

Me: *turns to an associate* “Did that just happen?”