They Need To Adjust Their Adjusters

, , , | Working | March 5, 2018

(We’ve recently had the worst hailstorm in years in our area, with pieces of hail golf-ball-sized and bigger. Because our house doesn’t have a garage, all three of our vehicles — two personal and my husband’s work car — look like someone took a hammer to them. I call the next business day to file a claim with our insurance agency, and a couple days later I get this call from the local adjuster.)

Me: “Hello?”

Adjuster: *in an overly cheery voice* “Hi, is this [My Name]? This is [Adjuster] from [Insurance Company] calling about your vehicle damage claim.”

Me: “Yes, thank you for calling me back.”

Adjuster: “Sure! We’d love to get you in to our drive-through estimate center, so let’s get you on the schedule.”

Me: “Uh, well, doesn’t it say on the claim that all three of our cars were damaged?”

Adjuster: “Yes! Okay, let’s get you scheduled.”

Me: “It will be difficult to bring all three cars in at once without help, since there are two of us. We might be able to get a friend to help on Saturday.”

Adjuster: “Oh, we only do damage estimates on weekdays from eight am to five pm!”

Me: “Right… Well, my husband is off on Fridays, but I only get a half-hour lunch break and wouldn’t have time to drive in from my office and back for the estimate. Also, we’d still need to get a friend to drive the third car if you insist on seeing all three of them at once.”

Adjuster: “Yes, we’d like to see them all at the same appointment. The drive-through claim center is really the fastest way to get an estimate.”

Me: “Understood. However, there’s still the problem of three cars and only one person who is for sure available to drive. Don’t you have a field agent who can come to our house?”

Adjuster: “Yes… We can send a field agent. But the drive-through center is much faster!”

Me: “Yeah… We’d still need the field agent. On a Friday, so my husband can be here.”

Adjuster: “It will take longer!”

Me: “That’s fine. Please assign us to a field agent.”

Adjuster: *pauses* “All right! I’ve put you on the list for a field agent to call you. It may take a couple of days; the drive-through center is really much faster.”

Me: “Thank you.”

Adjuster: *STILL cheery* “I guess now you can forget this conversation even happened!” *click*

Me: “No… I don’t think I can.”

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