Need A Data Entry Sentry

, , , , | Right | November 7, 2019

(I work in the data entry department of an accounting firm that specializes in religious organizations and non-profit charities. Believe me, there is no greater stinginess in the world than that of a megachurch religious group’s accountants and pastors when you want to take money away from them — to get our company and people paid or to help them pay their taxes, either or — rather than give money to them. Each of our separate departments has its own specialized software for their respective tasks, and thus a person in one department usually can’t fill the requests of a client for something needed from another department. I’m also one of two people in my office with the same first name, and the other [Shared Name] isn’t in my department. The phone rings. I am confused as DE usually doesn’t get called from outside numbers.)

Me: “Hello?”

Client: “Hi. It’s [Client] from [Church]. I’m calling back about the status of [job from another department].”

Me: “Oh, I’m sorry, you probably meant the other [Shared Name]; there are two of us here. He’s in [other department].”

Client: “Well, I have you here now. So, about–” *starts going into complex detail about a job from [other department]*

Me: “I’m afraid I can’t help you with that, ma’am. I don’t work in that department. If you’ll hold a moment, I can transfer you to the other [Shared Name].”

Client: “No, don’t transfer me! I got you; you’re going to solve my problem!”

Me: “I can’t solve your problem, ma’am. It’s not in my department.” *internally: “I have no idea what you’re talking about!”*

Client: “Oh, yes, you can! I know you’re all hooked up to the Internet together in that office!” 

Me: “I’m just going to transfer you to [Other Person With Shared Name] now, ma’am… Please hold.”

Client: “Don’t you dare!”

(I put her on hold and, after calling in a coworker to show me how it was done — like I said, DE doesn’t get calls from outside often, and almost never work-related ones — finally got her transferred over to the right person. The secretary called me later and apologized for sending the client to the wrong person, and we had a nice little laugh over it. Apparently, this sort of behavior is far from abnormal.)

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