Nearly Fell Off Her Chair

| Working | August 28, 2014

(It is Christmas 2012. We use an online service to order a foam chair for our grandson. Within two weeks, the box arrives, but with two of the chairs. I go to return one at the store. After waiting in line for 20 minutes, I reach the customer service rep.)

Rep: “How may I help you?”

Me: “I just wanted to bring this back. We ordered one, but they delivered two.”

Rep: *blank stare for a few moments* “You don’t want a refund?”

Me: “Oh, no! I’m sorry. I should have said that we weren’t charged for this one. We only paid for one chair, but got two.”

Rep: “So you…” *another blank stare*

Me: “Everything’s okay, isn’t it? I’m just returning merchandise that was mistakenly delivered to us.”

Rep: “I… I’m not sure. This never happens!”

(I finally convinced her that it was okay to just take the chair back without crediting my account, but left with the feeling that she still wasn’t sure what to do next.)

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