Nautical Always Right
Me: *on the phone* “Thank you for calling [Store]. This is [My Name]. How may I help you?”
Caller: “Where are you located?”
Me: “We’re on [Road], in the [Shopping Center].”
Caller: “Oh… I’m in Alpharetta. How far away is that?”
Me: “Uh… a long way. There are probably several of our other stores closer to you.”
Caller: “No, it has to be your store. How far away?”
Me: “Probably about a 45-minute drive. Maybe longer if there’s traffic.”
Caller: “How do I get there?”
Me: “Well, you’d have to take 400 down to 285, and–”
Caller: “Wait, wait, that’s not gonna be useful to me. Where’s the nearest river crossing?”
Me: “…river crossing?”
Caller: “Yeah. I’m taking a boat.”
Me: “…you’re taking a boat from Alpharetta?”
Caller: “Yes. You’re intentionally being difficult.”
Me: “The nearest river crossing is about ten miles from here.”
Caller: “Oh… can you come pick me up from there?”
Me: “No.”
Caller: “Fine. I’ll go to another store!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.