Names Changed To Protect The Nice Ones
Me: “Thank you for calling [Company]. This is [My Name]. How may I help you?”
Caller: “Yeah, I’m here to pick up an order.”
Silence.
Me: “Okay, who am I speaking to?”
Caller: “Jeff.”
It’s always a Jeff and we have many clients named Jeff. We have some nice Jeffs and some who are not so nice.
Me: “Jeff who?”
Caller: “Jeff. I ordered some hinges yesterday.”
Me: “Jeff, do you have an account with us?”
Caller: “No, I ordered soft-close hinges.”
Me: “Jeff, what is your last name so I can look up your order to see if it’s ready?”
Caller: “Look, you should know who I am. I called twice yesterday. I spoke to a man. Let me speak to a man.”
Me: “One second, sir.”
This could all have been prevented if the gentleman had introduced himself at the beginning of the phone call. Remember to do that when you call someone on the phone.
Question of the Week
Have you ever served a bad customer who got what they deserved?
