Named And Shamed

, | Right | July 26, 2016

(A woman comes up to my register who is paying very close attention to her phone.)

Me: “Hi! Did you find everything you were looking for?”

Guest: “Just scan my stuff.”

Me: “All right.” *gets to the end of scanning* “I do have a spare coupon if you would like to save $3.50.”

Guest: “No.”

Me: “Okay. Do you have a club card?”

Guest: *puts down phone* “I said no. Is there a problem with that? I don’t want you taking coupons off my club card account. I want to save it.”

Me: “I haven’t pulled up your account. I was offering you to use mine.”

Guest: “Well, your communication was poor. You need to work on that.”

Me: *just wanting the transaction to be over* “All right, do you have a club card?”

Guest: “What’s your name?”

Me: “It’s [My Name].”

Guest: “Is it [My Name], or is it really [longer version of name]?”

Me: “Just [My Name].”

Guest: “So your parents didn’t love you enough to give you a real name? I bet they didn’t really want you.”

Me: “My full first name is [very long Welsh name]. I just go by [My Name] because it’s easier to pronounce.”

Guest: “So now you’re saying MY parents didn’t love ME? My name is [Guest]!”

Me: *frantically pushing silent call button under counter* “I’m not saying that at all. Do you have your club card on you, or would you like me to look it up?

Guest: “It’s [phone number].”

Me: *finishing transaction and handing her the receipt and bag* “Thank you. Have a great day.”

Guest: “I hope your day only gets worse from here. I hope you quit! I don’t want to see you in here when I come back!”

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