Name, Time, And Place

, , , , , , | Healthy | October 2, 2018

(I’ve chipped a tooth. My regular dentist puts a filling in, but recommends a crown as a more stable, long-term repair. Since I already have a rather large cavity and filling in that tooth, they also refer me to an endodontist to see if I’ll need a root canal first. I call their office to set up a consult.)

Receptionist: “Good morning. Thank you for calling [Office].”

Me: “Good morning. I’ve been referred to you by [My Dentist]. I need a consultation to see if a root canal is necessary.”

Receptionist: “Okay, are you a patient of ours?”

Me: “No, I’d be a new patient.”

Receptionist: “Can I have your name?”

(I give my first and last name. My last name is somewhat unusual, and has a lot of letters that sound like other letters, so I always go the extra mile and spell it out using the phonetic alphabet.)

Receptionist: “I’m sorry, can you repeat that?”

Me: *spells it again, still phonetically*

Receptionist: *spells it back, inverting the last two letters*

Me: “No, no.” *spells it out again*

Receptionist: “Oh, okay, no R.” *spells it back incorrectly*

Me: “No, there is an R.” *spells it AGAIN* “It’s like [word], but with an A at the end.”

Receptionist: *finally gets it right* “I’m not finding you in our system.”

Me: “Right, no, I’m a new patient; I’ve just been referred for a consultation.”

Receptionist: “Oh, I’m sorry, okay. I’ll need more information from you, then.”

(We very slowly and carefully go through the rest of my details.)

Receptionist: “And what do you need done?”

Me: “Just a consultation right now. I’m getting a crown, but my dentist would like to see if I should get a root canal first.”

Receptionist: “You need a root canal?”

Me: “No! Just a consultation.”

Receptionist: “Okay, a consultation. When would you like to come in?”

Me: “Anytime Monday is good.”

Receptionist: “We have 3:30 on Monday?”

Me: “Yes, that would be fine.”

Receptionist: “Okay, there’s also 1:50?”

Me: “Um, either one, I guess? 3:30 or 1:50, whichever is more convenient for you.”

Receptionist: “Okay, 1:30 on Monday, then.”

Me: “I’m sorry, 1:30 or 1:50?”

Receptionist: “Yes, 1:50.”

Me: “Great, thank you.”

(I think I’ll show up before 1:30, just to be safe!)

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