My Precious Princesa Would Never!
I’m nineteen and in college. Last year, I started a language education career. My first language is Spanish, and even though I often make mistakes, I can understand and speak English. Then, I realized I wasn’t in the right place, so I dropped out during the first semester. Now, I’m studying theatre at another school; that has always been my true passion.
During my first semester in language education, we had to do tutoring as a part of our grade. I was doing tutoring for English speakers that struggled in their Spanish lessons. One of my “tutees” was an eighteen-year-old girl who never showed up, not even once, and never gave me a heads-up or explained afterward why she didn’t. I just reported with my teacher that she hadn’t appeared and then reached out to her to reschedule the date of our meeting and called it a day.
Nothing of interest happened until a few days ago. I receive a call from a number I don’t recognize, and as the dumb boy I am, I answer.
Me: “Hello, who’s this?”
Caller: “Are you [My Name]?”
Me: “Yes, I am. What can I help you with?”
Caller: “It’s your fault that my daughter failed her exams.”
Me: “Excuse me? I don’t know what—”
Caller: “You tutored my daughter, and she didn’t learn anything from you! You sabotaged her and made her fail! I’ll report you to your teacher and make you fail, too.”
Me: “Sir, I dropped out last year.”
Caller: “That’s because of your incompetence! You have to pay me for wasting my time taking her to your classes!”
Me: “Sir, who’s your daughter?”
Caller: “I’M NOT TELLING YOU ANYTHING!”
Me: “Listen. I need to know her name to give it to my ex-teacher, so he can tell you about my tutoring with her.”
Caller: “[Daughter].”
Me: “Sir, she didn’t show up once to—”
Caller: “DON’T YOU DARE LIE! I TOOK HER TO TUTORING EVERY TIME YOU SUMMONED HER! I WANT TO TALK TO YOUR TEACHER RIGHT NOW!”
I guess he forgot I told him I dropped out.
Me: “Wait a moment.”
I check my cellphone for my teacher’s number and quickly give him a heads-up about what is happening.
Me: “It’s [number]. Anything e—”
He hung up on me.
A while later, my teacher told me about how rude the parent was with him. The parent said I was rude to him and that I lied, telling him his daughter never did tutoring with me, and he demanded that I fail this semester. The teacher explained that I dropped out and then sent him the empty reports of her tutoring, explaining to him that his daughter and I never met. After he sent the reports, the parent stayed silent for like twenty seconds and then hung up on him.
I guess I won’t be failing at the college I don’t attend anymore!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.