My Name Is The Law(rence)
(I’ve always had trouble with people mishearing my name “Lawrence” on the phone, even getting mistaken with my dad’s one-syllable name when I was at home. In my job, fewer than half of our callers get it right the first time. I try to politely correct them where I can as we are a small company and I’ll likely deal with them frequently by phone and email.)
Me: “Good morning, [Company]. Lawrence speaking. How may I help?”
Customer: “Hi, Aaron, I—”
Me: “Sorry, it’s ‘Lawrence.'”
Customer: “Sorry, Florence—”
Me: “Lawrence.”
Customer: “…Warren?”
Me: “LLLaaaawrrreeeennnnsss”
Customer: “Terrence, I’m so sorry—”
Me: “Lawrence of Arabia.”
Customer: *laughing* “Lawrence! Got it. I’ll remember that. You must think I’m so thick.”
Me: “Well, you didn’t try ‘Tony’ like the last guy…”
Question of the Week
What is the absolute most stupid thing you’ve heard a customer say?
