My Life Coach Went To Film [Processing] School

Bosses/Owners/Managers, Electronics Store, Photo Lab, Retail, USA | Right | December 23, 2008

(A customer was picking up reprints from her film negatives. I observed this exchange:)

Customer: “This is the wrong picture!”

Co-worker: “Which one was it supposed to be?”

Customer: “Number 18.”

Co-worker: *looks at negatives* “That is number 18 from these negatives. Did you drop off the wrong ones?”

Customer: “No! I just gave them to your staff and told him to print this one. *pointing to number 18 on an index print card*

Co-worker: “Okay… these are the negatives you dropped off?

Customer: *loudly* “Well, how was I supposed to know they were the wrong ones? I can’t tell you how to do your job! I’m not in the back watching what your staff does!”

(Upon hearing this, the manager comes over)

Manager: “Is there a problem?”

Customer: “Yes! Your staff took the wrong negatives from me and printed the wrong photos! I can’t keep track of all my negatives… that’s your job!”

Manager: “So you’re saying that it’s our job to organize your negatives?”

Customer: “Yes!”

Manager: “No. We won’t come home with you and organize your negatives. It’s your responsibility to check that you’re dropping off the right negatives–”

Customer: *interrupting* “This is horrible customer service! I’m never coming back!”

Manager: *sarcastically* “Yes, it is our job to organize your life for you too.”

This story is part of the Unrealistic-Expectations roundup!